Thank you for shopping OSUGA! We believe you will be thrilled with the adult toys you purchase from the OSUGA.

For the safety and well-being of every woman, we’re unable to accept returns or exchanges on any toys that have been opened, used, or have a broken packaging seal. Thank you for your understanding.

If the product doesn’t meet your expectations, you can return or exchange it within 30 days of the date you receive the product from OSUGA. 

How do I Proceed a Refund?

To start the return process, please email support@osuga.com with your order number, photos or video of the issue. Once we confirm the item is unused, unopened, and have the original packaging seal, our team will provide you with detailed instructions on how to proceed with the return and return address.

Customers are responsible for the return shipping cost for return if it isn't a manufacturing issue. We can also provide a return label, and the return shipping cost will be deducted from the purchase price of the item.

Once the return has been received at our warehouse, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Can I Cancel My Order?

Of course! Please make sure to contact our customer service to cancel your order before it has been shipped.

I Received a Defective or Incorrect Items

If your order defective, or incorrect, please reach out at support@osuga.com within 7 days of receiving the product, with a detailed description of the issue, and photos.

Exchange

We do not recommend exchanges. If you wish to exchange an item, we suggest placing a new order for the desired item and returning the original one for a refund.

Company: CUDDLYBIRD (HK) INT'L TRADING LIMITED

Address: 114 Melrich Road STE E, New Jersey, Cranbury, 08512