FAQs
Payment FAQs
We accept Paypal, Visa, Mastercard, American Express, Discover, Diners Club, and Klarna
We accept all major credit cards and PayPal. If your transaction is not going through, please double check that your credit card name, number, expiration date, and billing address are all correct.
Shipping FAQs
It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Absolutely. We value your privacy and ship as discreetly as possible. Your order will arrive in a standard brown shipping box.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number, then entry it on the delivery company webpage to check the status.
If you do not see the shipping confirmation email, please check your spam folder.
If you notice your shipping address is incorrect after placing your order, please email support@osuga.com
You can cancel the orderbefore it is shipped. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.
Carriers can sometimes mark a package as delivered when it leaves the processing center, and then can be as much as 3 business days before it arrives at your door. The best way to find out the status of your package is for you to contact the carrier directly.
Return & Refund FAQs
Yes, you can return it within 30 days of the date you receive the product from OSUGA. Please make sure the items is unused, unopened, and have the original packaging seal.
To start the return process, please email support@osuga.com with your order number, photos or video of the issue. Once we confirm the item isunused, unopened, and have the original packaging seal, our team will provide you with detailed instructions on how to proceed with the return and return address.
Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.
Product FAQs
1 Year Warranty + 3 Years Product Quality Assurance
All OSUGA devices are made from medical grade, body-safe silicone and ABS, ensuring safety, non-toxicity, and a gentle touch. All our silicone sex toys are certified by: FDA, UKCA, EU, FCC, ROHS
Yes! All our toys are waterproof and easy to clean, just wipe with a little soap and then rinse it in warm water.
The noise level of our products is between 30-55 dB, similar to a soft whisper.
Please contact our customer service.
Question Not Answered Above?
Please feel free to contact us, our customer service team will respond within 24 hours.
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