Shipping Policy
WE VALUE YOUR PRIVACY!
When you order a sex toy, the last thing you want is for your mailman or anyone else to know about it. That's why discreet shipping is so important. All Osuga orders are discreetly packaged in a plain brown box without any logos or branded labels.
Order Processing & Shipping
All OSUGA orders are processed and shipped within 1–2 business days (excluding weekends and public holidays).
United States
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Shipping Time: 3–10 business days
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Shipping Cost: Free standard shipping
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Carriers: USPS, UPS, FedEx
Please Note: We do not ship to PO Boxes. To ensure successful delivery, please provide a valid street address.
United Kindom
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Shipping Time: 6–12 business days
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Shipping Cost: Free standard shipping
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Carriers: Royal mail
Germany
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Shipping Time: 6–12 business days
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Shipping Cost: Free standard shipping
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Carriers: DHL
Other Regions
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Shipping Time: 7–16 business days (may vary due to customs inspections)
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Shipping Cost: Free standard shipping
Please Note: Shipping delays may occur due to factors beyond our control, including but not limited to carrier capacity constraints, customs inspections, severe weather conditions, peak season volumes, or unforeseen operational issues with the logistics provider. While we always strive to deliver orders within the estimated time frame, transit times are provided as estimates and are not guaranteed. If your tracking information shows limited or no updates for an extended period, this does not necessarily mean the package is lost. Our team will proactively monitor the shipment and work with the carrier to investigate and assist as needed. If your parcel is more than 5 business days overdue, please contact us.
Where is my order?
Once your package is on its way, you’ll receive a shipping confirmation email with a tracking number. If you don’t see the email, please check your spam or junk folder — it might be hiding there!
Can I cancel my order?
You can cancel your order at any time before it is dispatched. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order.
My USPS/FedEx tracking has not been updated.
This situation is usually caused by a delay in the logistics provider’s system updates. In some cases, your package is first picked up by a handoff carrier and then tendered to USPS/FedEx for final delivery.
The USPS/FedEx tracking information may not update until the package is physically handed over and scanned at their facility. This process can take a few business days and does not indicate that your package has not been shipped, but rather that the shipping label has not yet been scanned by the carrier.
What happens if my order is lost/stolen in transit?
We're very sorry if it appears your order may have been lost in transit. In such cases, we are committed to making things right.
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If your package shows as delivered but you can't find it, check your shipping address, look for delivery notices, search around the delivery location, and ask household members or neighbors. Wait 48 hours, as packages may be scanned early.
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Get in touch with us and we will promptly ship you a replacement order at no additional cost. You will receive an updated order confirmation as well as the updated shipping information after the replacement order is submitted.
Still need help? Feel free to reach out to us at support@osuga.com — we’re happy to assist.
